Delivery & Returns

We want to make Delivery & Returns as simple as possible for you when shopping at ProsafeDirect.com. So here is what you need to know...

 

DELIVERY

FREE SHIPPING. Prosafedirect.com offer free shipping throughout the United Kingdom and Ireland for orders over £100. Pretty great, right?!

All orders under £100 are charged at £3.95 and are sent out with Royal Mail or Express Parcels on a signed delivery service. This service is normally 2 days. 

Most of our products are held in our distribution centre, processed and dispatched within 24 hours of receiving your order. We do not dispatch at weekends but make sure any orders placed over the weekend are processed first thing on Monday morning. 

For any goods not carried in stock please expect a couple of extra days for delivery. We promise, it will be worth the wait!

 

RETURNS

We have made our returns policy as simple as possible, taking the hassle out of swapping a product size or changing your mind.

Please send all returns to:

ProsafeDirect.com Returns Department, Unit H, 9 Michelin Road, Mallusk, Northern Ireland, BT36 4PT

*Please quote your customer name and order number on the returns*. 

Goods must be returned within 14 days from delivery. We do not accept returns outside this time. 

All returns must be in their original packaging and in a new, unused and resellable condition. Items which have been damaged, stained or marked or used will not be accepted. 

Once returned and signed off by our returns department you will be automatically issued with a refund through our website.

We cannot accept any returns for goods which are personalized in anyway to your requirement. This may but not be limited to application of logos onto garments, signage. 

We also cannot return or exchange goods where hygiene may be compromised. these goods include but are not limited to hygiene products, respiratory products, ear plug and defenders, and masks. 

All returns which relate to sizing or colour exchange will be refunded inclusive of carriage of carriage. All goods returned otherwise are refunded excluding carriage. 

If you have any further questions or would like more information, please contact our sales team via email hello@prosafedirect.com