Delivery & Returns

Royal Mail industrial strike action, how we are trying to help.

Due to Royal Mail industrial strike action, we have moved our deliveries from Royal Mail to Fedex until after the strike action is over. 

We apologise for any delays caused by this action and are doing everything in our powers to minimise disruption. 

We want to make Delivery & Returns as simple as possible for you when shopping at prosafedirect.com. So here is what you need to know...

DELIVERY

FREE DELIVERY. Prosafedirect.com offer free delivery throughout the United Kingdom and Ireland for orders over £99*

UK orders under £99 are charged at*

  • £4.50 up to 49lb order weight
  • £9.00 50-90lb order weight
  • £18.00 91-199lb order weight
  • £60.00 200-2000lb order weight(pallet shipping)

ROI orders under £99 are charged at*

  • £7.50 up to 49lb order weight
  • £15.00 50-90lb order weight
  • £30.00 91-199lb order weight
  • £55.00 200-2000lb order weight(pallet shipping)

*Orders that contain certain heavy items maybe subject to an alternate delivery charge.

All orders are sent out with Royal Mail, Fedex or Express Freight Parcel service. All of these services are normally a 48 hour service. Once your order has been dispatched we cannot accept responsibility if your order is delayed. our delivery times are estimates only. 

Most of our products are held in our warehouse, processed and dispatched within 48 hours of receiving your order. We are open during normal business hours Monday-Friday 8am - 5pm and do not process or dispatch orders outside these times. We do make sure any orders placed outside working hours are processed first thing the following morning. 

For any goods not carried in stock, please expect a couple of extra days for delivery - we promise it will be worth the wait!

RETURNS

If you have changed your mind and you want to return an item you ordered, please return goods within 28 days from when you receive them. We are unable to accept returns beyond this. 

Please send all returns to:

Prosafe Direct - Returns,
Unit H,
9 Michelin Road,
Mallusk,
Northern Ireland,
BT36 4PT

*A returns form will be included with your parcel, please complete the form and include inside the return so our booking team can find your order. 

All returns must be in their original packaging and in a new, unused and re-sellable condition. Items which have been damaged, stained or marked or used will not be accepted. 

Once returned and signed off by our returns department we will process any alternative item required or process a refund. Please note we do not refund any delivery costs.

We cannot accept any returns for goods which are personalized in anyway to your requirement. This may, but will not be limited to application of logos onto garments, signage. 

We also cannot accept returns or exchanged goods where hygiene may be compromised. These goods include, but are not limited to hygiene products, respiratory products, ear plug and defenders and masks. 

 

EXCHANGES

If you would like to exchange a product for a different colour or size, the same terms as above apply.

A new sales order will have to be completed for the replacement goods and will be processed once original items are returned and approved. 

We may contact you at this time. 

FAULTY/DAMAGED GOODS

Whilst we take the utmost care when sending goods we do not inspect every item when they come in to us from our manufacturers. 

If you receive an item that you believe has a fault please email us within 7 days of your order arriving with your order number, images of the fault and a brief description. Send to hello@prosafedirect.com. 

If you have any further questions or would like more information, please contact our sales team via email hello@prosafedirect.com